We know you will be eagerly awaiting your delivery and we promise we will get it to you quickly and safely. We aim to keep our delivery prices as competitive as possible and always aim to offer best possible value for money with a service that's second to none.
Our standard delivery timeframe is 5 - 7 working days. We use a mix of shipping couriers to deliver your order including DPD, DHL and Tuffnells, which will be confirmed in your order dispatch email, including the tracking reference to track your order.
Our standard delivery fee is £5.99 and we offer free delivery on all orders over £150.00
We currently only ship to the U.K.
If you have any questions in regards to your delivery, please email Contact@Shabby.co.uk.
To place an order or if you have a general enquiry:
Monday - Friday: 09:00-17:30
Bank Holidays: Closed
We hope you love your purchase as much as we do, however, if for any reason you would like to return it, our no-hassle, easy returns policy is simple to follow.
If you wish to return your order, don't worry, our returns policy means that you can return anything to us in unused condition within 28 days of receipt, with the original packaging.
You as the customer are responsible for return postage charges. We would recommend using a tracked and insured service for your return (we recommend Online Courier services Transglobal.)
How to return your items;
- Email firstname.lastname@example.org
- Our team will pick this up and respond within 48 hours to advise further information on how to arrange the return.
- Once your item arrives back with us we will process your return.
We do not accept returns without the original packaging and all returns must be in an unused condition. If items are returned outside of these terms there will be a restocking charge which will be deducted from the refund amount. This amount will be dependent on condition and resell value.
*Any damages or discrepancies need to be reported within 24 hours following the date of delivery in order to receive a replacement or refund.
All returns will be refunded to the original payment account that was used.
The Rug Seller Returns Department for Shabby.co.uk
7 Trafford Moss Road
Astra Business Park