Frequently Asked Questions

Making Your Order

Which payment methods are available?

You can pay with absolute ease and security with one of the following payment methods: amazon pay, cheque, credit card, debit card, PayPal, or telephone order.

Will I receive a VAT invoice?

Yes, an ordinary invoice will be attached to any item to be delivered.

Is ordering online safe?

Yes - Shabby. Uses a third party to process payment data. This third party uses the latest security and encryption to protect your payment data during the transaction. Shabby. and its employees have no access to sensitive payment information (such as card numbers). 

Do you have a showroom/store?

We are an online only store. However, if you have any questions regarding a product, please feel free to contact us at Contact@Shabby.co.uk. 

Delivery & Returns

Where is my Order?

Login into your account on our website and Go to My Orders. (Here you can see your purchase history). Once your order is dispatched, a link will be available which allows you to track your delivery from our courier's website. Still no luck? Head to our FAQ page or delivery/returns page for more information. Alternatively, please contact us directly via email at Contact@Shabby.co.uk and we'll respond swiftly to help.

How do I track my Order?

Please see our Delivery Page for full delivery information to help answer your question and track your order.

How long will delivery take?

Each product on our website has a lead time displayed on the product page. On normal products, lead times range from 1-2 days to 10-14 days. For more information about lead times please see our delivery page.

Where is my tracking number?

Your tracking number is supplied to you in email and you can also login at any time to our website to get updates on your order, as well as full tracking information for your order.

Can I return my purchase?

Yes - you are welcome to return your order to us for a refund exchange within 28 days. In the case of non-faulty returns, the postage is to be arranged and paid for by you as the customer. Please see our Returns page for more information.

Where is my Refund?

At this time we please ask for your patience as we adapt to the new Government Guidelines for safe Covid business practices. Please read our Delivery and Returns page all terms and conditions.

What do I do if I receive a wrong item?

Requesting a replacement is easy, simply contact Contact@Shabby.co.uk with a photograph of the item and we will come back to you to arrange a new delivery or return.