We hope you love your purchase as much as we do, however, if for any reason you would like to return it, our no-hassle, easy returns policy is simple to follow.

If you wish to return your order, don't worry, our returns policy means that you can return anything to us in unused condition within 28 days of receipt, with the original packaging.

You as the customer are responsible for return postage charges. We would recommend using a tracked and insured service for your return (we recommend Online Courier services Transglobal.) 

How to return your items;

      1. Email
      2. Our team will pick this up and respond within 48 hours to advise further information on how to arrange the return.
      3. Once your item arrives back with us we will process your return.

Please Note

We do not accept returns without the original packaging and all returns must be in an unused condition. If items are returned outside of these terms there will be a restocking charge which will be deducted from the refund amount. This amount will be dependent on condition and resell value.


*Any damages or discrepancies need to be reported within 24 hours following the date of delivery in order to receive a replacement or refund.

All returns will be refunded to the original payment account that was used. 

Returns Address;

The Rug Seller Returns Department for

7 Trafford Moss Road

Astra Business Park


M17 1SQ