We hope you love your purchase as much as we do, however, if for any reason you would like to return it, our no-hassle, easy returns policy is simple to follow.

If you wish to return your order, don't worry, our returns policy means that you can return anything to us in unused condition within 28 days of receipt, with the original packaging.

How to return your items;

You as the customer are responsible for return postage charges. We would recommend using a tracked and insured service for your return, we recommend Online Courier services such as Parcel2Go and Transglobal who provide both collection and drop off services. Please be advised that some drop off services may require you to print off the label.

Graphic guide to returning your order Shabby

Returns Address;

The Rug Seller Returns Department for

7 Trafford Moss Road

Astra Business Park


M17 1SQ


Please Note

We do not accept returns without the original packaging and all returns must be in an unused condition. If items are returned outside of these terms there will be a restocking charge which will be deducted from the refund amount. This amount will be dependent on condition and resell value.

*Any damages or discrepancies need to be reported within 24 hours following the date of delivery in order to receive a replacement or refund.

All returns will be refunded to the original payment account that was used.