How can we help?
If you have any questions about our items or your order, we'd love to hear from you. You might be able to find the information you’re looking for on the information links below, or by checking our FAQs page. Alternatively, you can contact our friendly Customer Service Team using the form below.
If you are contacting us to see when your order is going to be delivered, please allow up to 10 working days for delivery. Check our delivery terms below.
To return your order please email firstname.lastname@example.org with your order number and reason for return.
Take a look at our FAQ page to help with any frequently asked questions or help with returns.
Our offices are open:
Monday - Thursday: 9am - 5pm
Friday: 9am - 4pm
Saturday & Sunday: Closed
Bank Holidays: Closed
Shabby Store / The Rug Seller Returns Department
7 Trafford Moss Road
Astra Business Park
Get in touch
We’re here to help. Fill in the contact form below and our Customer Service Team will aim to get back to you within 72 hours. You can also email our team directly with your name, message and order number at email@example.com.