Contact us

How can we help?

If you have any questions about our items or your order, we'd love to hear from you. You might be able to find the information you’re looking for on the information links below, or by checking our FAQs page. Alternatively, you can contact our friendly Customer Service Team using the form below.


If you are contacting us to see when your order is going to be delivered, please allow up to 10 working days for delivery. Check our delivery terms below.

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To return your order please email with your order number and reason for return.

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Take a look at our FAQ page to help with any frequently asked questions or help with returns.

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Contact Us

Customer Services Team:

Social Media Team:

Opening Times

Our offices are open:

Monday - Thursday: 9am - 5pm

Friday: 9am - 4pm

Saturday & Sunday: Closed

Bank Holidays: Closed

Returns Address

Shabby Store / The Rug Seller Returns Department

7 Trafford Moss Road

Astra Business Park


M17 1SQ

Get in touch

We’re here to help. Fill in the contact form below and our Customer Service Team will aim to get back to you within 72 hours. You can also email our team directly with your name, message and order number at